Background and Challenge Story
To maintain their competitive edge in the B2B market and advance their service offerings, the client recognized the necessity of developing a highly secured platform with enhanced UX/UI integration. However, balancing the need for stringent security measures with seamless user experience integration presented a significant obstacle.
With the goal of streamlining digital customer journey, the client sought to develop and run a payment app that facilitated transactional activities for merchant accounts, ensuring these objectives:
- Prompt product delivery
- Obstacle-free system operation
- High-level UX/UI refinement
- Foster data privacy across the entire data lifecycle
CMC’s Approach and Solution
Prior to official implementation, CMC Global embark on a structured End-to-End Software Development Lifecycle (SDLC), consisting of six critical phases:
- Requirement Analysis phase: Analyse the client’s requirements, target audience, competitive benchmark to define necessary features
- Design phase: Design a scalable system architecture with strong API and secure coding.
- Implementation phase: Develop core functionalities and non-functional requirements, incorporating load balancing and consistent uptime targets.
- Testing phase: Encompassed thorough Functional, Security, and Performance testing.
- Release: Conducted System Integration Testing, User Acceptance Testing and Go-live Preparation
- Documentation: Assist in meeting regulatory requirements for audits, covering system architecture, codebase, APIs, and configurations
Using the gathered insights, the CMC Global team introduced two portals for the payment app:
- The Admin Portal
- Multi-factor authentication
- User management
- Business management (Member, profiles)
- Transactions management
- Issue management
- The Payment Portal
- Authentication
- Payment management (order summaries, payments, subscriptions, payment methods, payment history)
- Billing address management (add, view, edit addresses)
Results
Notable achievements after over eight months of implementation are:
- 40% Cost Savings: A seamless payment app enhanced operational efficiency and bolstered client revenue.
- 100/100 Satisfaction Score: The project’s success improved user satisfaction, with zero defects reported.
- 100% Automated Transactions: Eliminated all manual redundancies using RPA.
- 100% On-Schedule: Adhered strictly to the client’s timeline and project plan.
CMC Global committed to leverage our profound expertise in software development within the BSFI domain to streamline banking operations for entrepreneurs’ end-users, while ensuring governance compliance
