CMC Social Listening monitors the brand's social channels for customer feedback and digital conversation. It can be used to understand what customers are saying about the brand and act on those insights. The solution helps clients gather and understand different behaviors from their customers, analyze data and provide insights to improve customer services, R&D, business development, marketing and other activities.
Features we offer
Real-time monitoring,
find out trending topics
Connect data and update graphs from social networks
Deep learning and graph deep learning to analyze multi-point users
Easy to implement and get insights from customers & professionals