Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
CMC Global IT System
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Insurance is a means of protection from financial loss in which, in exchange for a fee, a party agrees to compensate another party in the event of a certain loss, damage, or injury. It is a form of risk management, primarily used to hedge against the risk of a contingent or uncertain loss.