Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
Manual customer support resulted in occasional false information about CMC Telecom’s solutions, which caused lost deals. The activity also required significant personnel costs, which the company wanted to save on.
The company needed a chatbot solution with embedded AI technology to create smart automatic responses to customer concerns. The tool was also required to be added to the company’s website and have a user-friendly management interface.
CMC Global IT System
Revolutionizing Merchant Banking: 40% Cost Savings with CMC Global’s Robust Payment App
Background and Challenge Story To maintain their competitive edge in the B2B market and advance their service offerings, the client recognized the necessity of developing …
Embedded Testing Solution For In-car Driver Applications
We provide embedded testing solutions for in-car driver applications for a leading company in the automotive industry.
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The company was also having difficulty in data collection because of anti-crawlers of many platforms. Dat Xanh needed a solution to overcome these issues to conduct effective market research.