Great support
Application and system models are well-monitored 24/7/265. We provide ongoing guidance and support for continued operation.
Unlock the full potential of your business and drive you to success with CMC Global’s simple, fast and smart Cloud Managed Service
We manage, operate and patch cloud infrastructure to detect any incident, problems and change in management
We provide technical support services for various enterprises by resolving issues, support end-users, answer technical questions via ticketing system, reporting based on actual work and co-ordinate with other teams in the troubleshooting process
We offer data backup and client system services, as well as disaster recovery plan and periodically testing
1
We act as the first contact point when a customer enters your system and in charge of resolving simple requests, monitoring the infrastructure and applications to avoid any possible issues.
2
We do the application and backup/ restore operations and analyze logs. We are also in charge of implementing complex request and changes
3
We manage and support all issues related to Cloud hardware systems, server performance, network, etc… CMC Global team also in charge of provision, decommission, scale up or scale down the system while providing support on Cloud services
4
Our experts manage the DevOps environment, provide support on process automation and take responsibility for all CI/CD activities.
5
Our experts will give you advice on technical investigation and solutions to rebuild applications.
6
We take the responsibility for general management to give out points of escalation for clients.
Application and system models are well-monitored 24/7/265. We provide ongoing guidance and support for continued operation.
Regardless of what you are aiming at, keeping costs down and saving IT staff’s time is key. CMC Global not only delivers services with the latest technology, but also reduces planning, deployment and operational costs.
We provide large IT Talents pools with Cloud support engineers, flexible working location managed by experienced specialists to allow customers to focus on their core business
We enhance the system’s performance and efficiency with value-added activities over day-to-day cloud complexities. All ITSM standard qualities are strictly followed. We also enhanced security and compliance capabilities for your peace of mind.
INTERESTED IN OUR
CLOUD MANAGED SERVICE?
If you have any questions about how our solutions will shape your future projects, don’t hesitate to drop us an email and have a talk!